The Internet holds the power to either elevate or undermine a brand’s reputation. In the digital age, a single dissatisfied customer can quickly tarnish a brand’s image, impacting potential customers' perceptions and ultimately leading to revenue loss. With the prevalence of review sites and social media, businesses are constantly exposed to public feedback, making it crucial to manage and maintain a positive online presence.
At DigiXL Media, we understand the critical role of Online Reputation Management (ORM) in today’s digital marketplace. Our expert team utilizes advanced strategies and techniques to address and mitigate negative online coverage, helping to enhance and protect your brand’s digital persona. Available around the clock, we monitor and manage your online reputation to restore customer trust and improve your business outcomes. Whether you're a large corporation or a startup, DigiXL Media is committed to delivering top-notch ORM services tailored to your needs.
Get ConsultationBuild and maintain a strong brand image across all digital platforms.
Safeguard and enhance your company's reputation in the corporate world.
Manage and protect individual reputations for professionals and executives.
Monitor and respond to reviews on platforms like Google, Facebook, Yelp, Glassdoor, Indeed, Mouthshut, Trustpilot, Quora, AmbitionBox, and more.
Identify and address negative comments, links, images, and content.
Optimize content to ensure positive information ranks higher in search results, pushing down negative content.
Manage and optimize profiles on Google Business Profile, Facebook, Yelp, Glassdoor, Indeed, Mouthshut, Trustpilot, Quora, AmbitionBox, and more.
Create and promote positive content to enhance your overall reputation.
Develop and execute comprehensive ORM strategies tailored to your specific needs.
Implement strategies to increase customer loyalty and lifetime value through positive engagement and reputation management.
We'll develop a comprehensive ORM strategy that's tailored to your unique needs and goals. Think of it as a personalized roadmap to online reputation success.
Positive reviews are actively generated and managed to enhance your brand’s reputation. Strategic outreach and customer engagement techniques are employed to encourage satisfied customers to share their positive experiences. By fostering a consistent flow of favorable reviews, a trustworthy and appealing image for your brand is built, increasing customer confidence and loyalty.
Strong online profiles are created and optimized to increase visibility and positive presence. Various online platforms and social media channels are leveraged to ensure your brand stands out. Compelling profiles are crafted, SEO best practices are utilized, and content is regularly updated to keep profiles active and engaging. This comprehensive strategy boosts your brand’s online discoverability and credibility.
Harmful search results that can damage your reputation are protected against. Your online presence is monitored and managed to mitigate the impact of negative search results. Proactive measures are taken, including addressing potential issues before they escalate, implementing strategies to push down negative content, and promoting positive content to dominate search engine results pages (SERPs). This helps safeguard your brand’s reputation and maintain a positive public perception.
Targeted content is developed to strengthen your brand's image and engage your audience effectively. High-quality, relevant, and engaging content is produced by a team of skilled content creators, tailored to your audience’s interests and needs. Whether it’s blog posts, social media updates, or multimedia content, each piece is ensured to align with your brand’s voice and objectives. This strategic content not only enhances your brand’s image but also drives meaningful interactions and conversions.
The Pricing is Tailored to Your Business Needs, Taking Into Account Your Goals, Market Analysis, and Overall Strategy. |
Basic
$750 / month
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Standard
$1000 / month
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Premium
$1500 / month
|
Enterprise
Custom / month
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In-Depth ORM Analysis | Custom | |||
Search Positions Monitored and Protected | 10 | 15 | 30 | Custom |
Keyphrase Monitored & Protected | 2 | 3 | 6 | Custom |
Review Site Monitored Weekly: Google My Business Facebook, Yelp, Glassdoor, Mouthshut, Trustpilot, Quora, Indeed, AmbitionBox, TripAdvisor, OpenTable, HealthGrades, and More. | 2 | 3 | 6 | Custom |
Reputation Building (Online Activities) | Custom | |||
Routing of Negative Reviews and Consultation on Responses | 10/Month | 15/Month | 20/Month | Custom |
Email Alerts Sent for New Reviews Received Across Platforms | Custom | |||
Ability to customize templated email landing pages | Custom | |||
Custom Frequency Available: Real-Time Daily, Weekly, Monthly | Custom | |||
Monthly Reporting on Review Response Performance | Custom | Get a Quote | Get a Quote | Get a Quote | Get a Quote |
Online reputation is the image that your brand carries when a user search for your company on the internet. It entirely depends upon how users perceive your brand. So, when a satisfied customer writes a happy review or a dissatisfied customer contests your product/services, it becomes a part of your brand’s history. With time, this accumulates to form your online reputation, which can either create a positive or a negative perspective of you.
Online reputation management is a digital marketing service that aims to repair and re-strengthen the image of your brand to show your brand in a positive light. The role of online reputation managers is to fade out the negatives attributed to your brand and create a positive persona. Digital marketing services are incomplete without fixing a brand’s image thus making ORM services an integral part of it.
With consumers going the online route for everything – from product research to forming their buying decision and from engaging with a brand to recommending/ contesting one – a brand’s online reputation can make or mar its existence. Therefore, it is essential that a positive persona of your brand floats online. ORM is a long-term activity and it requires constant monitoring and applying fixes to build your influence.
Once you sign-up with DigiXL Media, a dedicated ORM expert will be assigned to you. He/she will review your brand’s online persona and based on the findings will suggest you appropriate fixes to weaken the negatives and make the positives stronger. We make use of several tools to track your brand mentions and evaluate the position regularly. We will remove all the spam links and inconsistencies and fortify your brand’s image with positive reviews and ratings to establish your name in the industry.
ORM services take time to fetch results depending on the state of your brand’s online image. While it may take a month for many businesses, it may also take up to a year for others. ORM services require constant efforts to transform peoples’ opinion about your brand. From tracking your mentions across the web to highlighting the positive against the negative, your regular ORM efforts will design the speed of your brand’s image makeover.
Certainly. The first target to achieve via online reputation management services is to remove all inconsistencies and negative reviews out there. This has to be slowly and steadily tackled and instantly backed up by positive reviews. Over the time, we will be able to eliminate all negatives and have only positive endorsements displayed online.